Privacy Policy - USA
(General + CCPA/CPRA
UPDATED SEPTEMBER 2025
PLEASE READ THIS SECTION CAREFULLY
This Privacy Policy explains how Clearglow Media Ltd (“we”, “us”, “our”) handles personal information of US customers. We comply with applicable US privacy laws, including the California Consumer Privacy Act (CCPA/CPRA).
1
Information We Collect
We collect:
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Identifiers (name, email, phone number, address).
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Order details (product purchased, order ID).
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Customer service interactions (troubleshooting, feedback).
2
Use of Information
We use personal information to:
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Provide product setup and troubleshooting.
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Improve our products and services.
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Meet legal obligations.
We do not sell your personal information.
3
Disclosure of Information
We may share information with:
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Amazon (order verification, customer service).
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Service providers (IT, support vendors).
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Government authorities, if legally required.
4
Data Retention
We retain personal information for up to 24 months after your last interaction unless required longer by law.
5
Your Privacy Rights (California and Other US States)
Certain US states - including California, Virginia, Colorado, Connecticut, Utah, Texas, and others - give residents specific rights regarding their personal information. If you are a resident of one of these states, you may have the following rights under your state’s privacy law:
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Right to Know / Access – You may request details about the personal information we collect, use, or share.
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Right to Deletion – You may request that we delete your personal information, subject to certain legal exceptions.
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Right to Correction – You may request that we correct inaccurate personal information we hold about you.
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Right to Data Portability – You may request a copy of your personal information in a portable format.
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Right to Opt-Out – You may opt out of the sale or sharing of your personal information and of targeted advertising. (Note: we do not sell personal information.)
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Right to Limit Use of Sensitive Information – In some states, you may limit how we use sensitive personal data.
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Right to Non-Discrimination – We will not deny services, charge different prices, or provide a different quality of service if you exercise your privacy rights.
To exercise these rights, please contact us at:
Clearglow Media Ltd, Goodyear Business Park, New Street, Mawdesley, Lancs. L40 2QP. UK
We will verify your identity before responding, and we will respond within the timeframe required by law (typically 30–45 days).