Privacy Policy - UNITED KINGDOM
(UK GDPR & Data Protection Act 2018)
UPDATED SEPTEMBER 2025
PLEASE READ THIS SECTION CAREFULLY
This Privacy Policy explains how Clearglow Media Ltd (“we”, “us”, “our”) collects and uses your personal data in the United Kingdom. We comply with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
1
Data We May Collect
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Name, address, email, and phone number.
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Order details (product purchased, order ID).
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Information provided during customer support (product setup, troubleshooting notes, feedback).
2
Purpose & Legal Basis
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Contract – providing support for products you purchased.
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Legitimate interests – improving products, reducing returns.
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Legal obligation – retaining records when required.
3
Sharing Your Data
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Amazon, for order verification and customer service.
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Fulfilment and delivery service providers.
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Service providers (IT support, call handling).
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Authorities, where legally required.
We never sell your data.
4
Transfers Outside the UK
Where data is transferred outside the UK, we ensure appropriate safeguards (e.g., UK-approved Standard Contractual Clauses).
5
Retention
We retain data for up to 24 months after your last customer service interaction, unless longer retention is legally required.
6
Your Rights
You have the right to:
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Access your data.
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Correct inaccuracies.
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Request deletion.
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Restrict or object to processing.
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Data portability.
To exercise your rights, contact:
privacy@clearglow.co.uk
Clearglow Media Ltd, Goodyear Business Park, New Street, Mawdesley, Lancs. L40 2QP
Complaints can be made to the Information Commissioner’s Office (ICO).
7
Security
We take industry standard measures to protect your personal data from loss, misuse, or unauthorised access.