Privacy Policy - germany / deutschland
(EU GDPR & BDSG)
SEPTEMBER 2025
PLEASE READ THIS SECTION CAREFULLY
We, Clearglow Media Ltd (“we”, “us”, “our”), take the protection of your personal data very seriously. This privacy policy applies to customers in Germany and the European Union in accordance with the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).
1
Data Collected
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Name, address, email, phone number.
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Order information (product, order number).
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Information provided to customer service (e.g. product setup, error reports, feedback).
2
Purpose and Legal Basis
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Contract fulfilment – customer support and product assistance.
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Legitimate interest (Art. 6 (1)(f) GDPR) – improving our products, reducing returns.
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Legal obligation (Art. 6 (1)(c) GDPR) – record-keeping requirements.
3
Data Sharing
Your data may be shared with:
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Amazon, for order verification and customer service integration.
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Service providers (e.g. IT support, call centres).
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Authorities, where legally required.
Your data will not be sold or shared with third parties for marketing purposes.
4
Transfers to Third Countries
If data is transferred outside the EU/EEA, it is done only with appropriate safeguards (such as EU Standard Contractual Clauses).
5
Storage Duration
Your data is normally retained for up to 24 months after your last contact unless longer retention is legally required.
6
Your GDPR Rights
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Right of access (Art. 15 GDPR)
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Right to rectification (Art. 16 GDPR)
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Right to erasure (Art. 17 GDPR)
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Right to restriction of processing (Art. 18 GDPR)
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Right to object (Art. 21 GDPR)
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Right to data portability (Art. 20 GDPR)
To exercise these rights, please contact:
privacy@clearglow.co.uk
Clearglow Media Ltd, Goodyear Business Park, New Street, Mawdesley, Lancs. L40 2QP. United Kingdom
You may also lodge a complaint with your local supervisory authority (for example, the Federal Commissioner for Data Protection and Freedom of Information in Germany).
7
Security
We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.